What is an error? External errors are mistakes that get outside our business walls and become visible to vendors and customers. Internal errors are problems…

Are you engaged, disengaged, or actively disengaged? It’s an assessment that an organization must make if they are interested in culture change or a culture…

To successfully transform your organization into a high-performance enterprise, the one quality your organization will need more than any other is leadership.  It is the…

Many organizations practice kaizen (meaning change for the better) and that is good, especially when kaizen is practiced daily. But sometimes the scale of problems…

In the last few years, the idea of using Lean for office processes has become more and more prevalent. Service, not-for-profits, health care, and even…

I am often asked how to maintain the improvements and gains from continuous improvement efforts. There are many factors, but here are the three most…

Lean Leaders find success through understanding the relationships between lean tools, organizational leadership, and organizational culture. When they add their Lean skills into the mix, leaders…

The 5S process is just about cleaning up and getting things neat and orderly, right? So, what’s so special about that? How can something so…