It’s been a target condition for years for many companies, to create and have cultures where all people come to work, work together to solve important problems that impact performance of Safety, Quality, Delivery, and Cost. What are the essentials to creating an atmosphere where problems are celebrated, managers and leaders are intertwined, and people truly work together to mutual benefit? We’ll have a good look at the model of TPS and consider where our organizations stand. We’ll have discussions about how we work, how and when we measure, and how we can more effectively address the gaps in performance that are supported by our approach, language, methods, documentation, responses, words, and behaviors. Digging into the meaning of Kaizen and Kaizen management along with our personal accountabilities to support daily activities and how important these are with shaping the culture of continuous improvement within your organization.
Christian Wolcott – Optima Associates
Christian is a passionate change agent focused on inspiring organizational excellence. His years of continuous improvement experience in multiple business sectors include; manufacturing, social media, government, justice, finance, IT, service, retail, NGO and non-profit. His approach is honest, understanding and exacting; the alignment of people, the discovery of opportunity and provision of resources to understand the voice of customer and needs of all people aligned toward service.