Traditionally, lean concepts are easiest to understand and apply when work can be directly observed, and problems can be seen. In an office or service environment, direct observation of work and problem visibility can be challenging, leading people to wonder how continuous improvement is applied in administrative areas. This difficulty may cause many to claim that the variety of work in the office precludes us from improving, or it may delude us to think that improvement is not needed.
Our day long workshop is meant for individuals and teams who do work in office and service positions and who want to understand what the application on lean thinking looks and feels like in those environments.
Together, we will discuss, apply, and reflect on ways to:
- See administrative work as a customer centric process
- Make processes in the office visible to others (MDI)
- Identify waste and instability in processes
- Improve processes through project and daily kaizen
“Progress cannot be generated when we are satisfied with existing situations.”
Dave has consulted with a wide variety of manufacturers throughout Wisconsin to improve productivity and bottom line results. Dave’s primary responsibility is to teach lean principles and to apply lean tools with employees at all levels and in all functions of the organization through a variety of methods. Dave’s role in the implementation of lean manufacturing techniques was that of coach and mentor, and emphasized the importance of connecting strategy to actionable operations improvements.
For group pricing contact Dick Cole at firstname.lastname@example.org