NPD & Engineering: Supplier Crisis Management

By Rick Bauer & Janelle Hampton

The Donaldson Company

What happens when a key vendor experiences production problems? Rick Bauer and Janelle Hampton from Donaldson will discuss the problem of procuring materials from a single source supplier. Rick and Janelle collaborated to redesign Donaldson’s supply processes. They involved cross-functional colleagues to successfully identify unknowns, risks, and glitches created by supply loss. Their practical experiences are a valuable lesson in the current climate of unforeseen operational disruptions.