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OptimaLIVE | Consultants Roundtable – Customer Experience

Join us for a Q&A session with our top consultants Christian Wollcott and Tom Groth. Bring your success stories, failure stories, and questions for an open and honest CI discussion with your peers.

Meet the Consultants

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Christian Wolcott

Christian is a passionate change agent focused on inspiring organizational excellence. His years of continuous improvement experience in multiple business sectors include; manufacturing, social media, government, justice, finance, IT, service, retail, NGO and non-profit. His approach is honest, understanding and exacting; the alignment of people, the discovery of opportunity and provision of resources to understand the voice of customer and needs of all people aligned toward service. When an organization has the opportunity to see and experience working with him, the ultimate result is an organization inspired, armed, confident and re-purposed to drive sustainable results with financial and cultural impact.

Tom Groth

Tom has more than 30 years of experience in continuous improvement, project management, new product development, and training. He is leading Optima’s continuous improvement alliance in Southern Wisconsin facilitating member tours, best practice sharing, and education. Tom is a master facilitator striving to solve problems through balanced participation of cross-functional teams. He has led successful continuous improvement programs in multiple industries including life sciences, drug development, insurance, personal care research & development, and public utility.