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A productive and healthy work environment depends on soft skills. After all, the workplace is an interpersonal space where teams must collaborate and cooperate, different perspectives must be exchanged and, occasionally, conflicts arise. When employees reinforce their soft skills, they have a strategic advantage when it comes to improved team relationships and team success, improved customer relationships, personal development, and advancement. When employers bridge the soft skills gap, they have a strategic advantage when it comes to hiring talent, bringing them up-to-speed faster, increased customer satisfaction, improved performance, higher levels of engagement and retention.
Owner, Organizational Development/People Operations & Strategy THRIVE, LLC
Mary has over 30 years of experience working in various capacities that support and develop the people within organizations. She has developed the tools, processes, and strategies used to guide organizational development and people operations initiatives that will help employers attract and retain a strong workforce. She works together with team members, engaging them in the process of implementing initiatives that reinforce the culture and align with the critical components that improve performance and provide a positive customer experience and a positive employee experience. She also develops and facilitates training programs to promote team collaboration and accountability that will generate individual and team success. https://www.thrivecultureandengagement.com